The fact that our customers are spoiled for choice when it comes to linen rentals is not lost on us. Here at Alsco Linen and Uniform Rental Services, we strive to do everything we can to make sure every customer is completely satisfied with our service and products. If it weren’t for our loyal customers, we wouldn’t still be in business.
With that in mind, it’s crucial that we pay close attention to what customers say. Just by listening, we have learned a lot about linen rentals over the years. Our customers tell us what they like, what they don’t like, what needs to be changed, how we could improve and so on. It’s all great feedback that we take to heart.
Here are four things our customers routinely tell us about linen rentals:
1 – The Quality of Our Linens
Our customers have a reasonable expectation of quality from their linen rentals. They expect to receive linens that meet their own industry standards, present a consistent appearance and stand up to normal wear and tear. They definitely let us know if a particular product does not meet their expectations.
2 – The Cleanliness of Our Linens
Cleanliness goes hand in hand with product quality. Our customers have a right to expect clean linens with every delivery. We are the first company in the commercial linen rental industry to earn NSF International commercial laundry certification. Having NSF International commercial laundry certification means that our table linens are both hygienically clean and capable of protecting guests against any bacteria that may be present on a commercial food service table. The certification indicates that our laundering practices are such that customers do not have to worry about health and safety implications when using our linens.
And in other environments, such as hospitals, they have to be hygienically clean as well. Our customers let us know if anything comes back not properly cleaned — which doesn’t happen very often, by the way.
3 – How Linens Enhance the Customer Experience
In a hospitality setting, the right linens can truly enhance a customer’s experience. Thus, we are interested in knowing whether the linens we provide for restaurants, bars and cafés are doing just that. We want to know how our table linens and staff uniforms are making the experience better for each customer who dines at an establishment we serve.
If our linens fail to enhance the customer experience, we look for ways to change that. If it means designing a whole new look for restaurant tables, so be it. If it means creating a more cohesive look between table linens and wait staff, we can do that too.
4 – The Quality of Our Service
Last but not least is the quality of our service. Our customers let us know whether delivery personnel are meeting their expectations. We receive feedback about the friendliness and knowledge of our staff, the quality of customer service we provide and the ability of our sales staff to meet specific needs. We do this by performing service and phone audits, and checking in with customers in person.
At the end of the day, service is what drives our company. We need to know when we are not meeting customer expectations, and we appreciate when customers tell us how we can do better.
If you are a loyal Alsco customer, thank you. Please do not hesitate to get in touch about anything at all.
We want your experience with linen rentals to be positive in every way.